This privacy policy applies between you, the User of this Website and White Hart Cottage, the owner and provider of this website. White Hart Cottage takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to our Terms and Conditions which can be found at:
www.whitehartmenheniot.co.uk/documents/holidayletagreement/
Please read this privacy policy carefully.

Definitions and interpretations
1) In this privacy policy, the following definitions are used;
Data Collectively all information that you submit to White Hart Cottage via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Data Protection Laws Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679;
White Hart Cottage, (we or us) White Hart Cottage of White Hart Cottage, Menheniot, Cornwall, PL14 3QZ.
User or you Any third party that accesses the Website and id not either (i) employed by White Hart Cottage and acting in the course of their employment or (ii) engage as a consultant or otherwise providing services to White Hart Cottage and accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.whitehartmenheniot.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2) In this privacy policy, unless the context requires a different interpretation;
a) The singular includes the plural and versa;
b) References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c) A reference to a person includes firms, companies, government entities, trusts and partnerships;
d) “including” is understood to mean “including without limitation”.
e) Reference to any statutory provision includes any modification or amendment of it;
f) The headings and sub-headings do not form part of this privacy agreement.

Scope of this privacy policy
3) This privacy policy applies only to the actions of White Hart Cottage and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4) For purposes of the applicable Data Protection Laws, White Hart Cottage is the “data controller”. This means that White Hart Cottage determines the purpose for which, and the manner in which, your Data is processed.




Data Collected
5) We may collect the following Data, which includes personal Data, from you:
a) Name;
b) Date of birth;
c) Contact Information such as email address and telephone numbers;
d) Demographic Information such as postcode, preferences and interests;
In each case, in accordance with this privacy policy.

How we collect Data
6) We collect Data in the following ways;
a) Data is given to us by you;
b) Data is received from other sources; and
c) Date is collected automatically.

Data that is given to us by you
7) White Hart Cottage will collect your Data in a number of ways, for example;
a) When you contact us through the Website, by telephone, post, e-mail or through any other means;
b) When you make payments to us, through this Website or otherwise;
c) When you use our service(s)

Data that is received from third parties
8) White Hart Cottage will receive Data about you from the following third parties:
a) From our acting agents

Data that is collected automatically
9) To the extent that you access the Website, we will collect your Data automatically, for example;
a) We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data
10) Any or all the above Data may be reviewed by us from time to time in order to provide you with the best possible service and experience when using our Website, specifically, Data may be used by us for the following reasons;
a) Internal record keeping.
In each case, in accordance with this privacy policy.
11) We may use your Data for the above purpose if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.



Who we share your Data with
12) We share your Data with the following groups of people for the following reasons
a) our employees, agents and/or professional advisors – to obtain advice from professional advisers, such as insurance companies.
b) relevant authorities – to investigate a reported crime.
In each case, in accordance with this privacy policy.

Keeping Data secure
13) We will use technical and organisational measures to safeguard your Data, for example;
a) Access to your account is controlled by a password and a user name that is unique to you
b) We store your Data on a secure encrypted device.

14) Technical and organisational measures include measures to deal with any suspected data bream. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: info@whitehartmenheniot.co.uk.
15) If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other problems, please visit www.getsafeonline.org. Get Safe Online is sponsored by HM Government and leading businesses.

Data Retention
16) Unless a longer retention period is required or permitted by law, we will only hold your Data on our system for the period necessary to fulfil the purpose outlined in this privacy policy or until you request that the data be deleted.
17) Even if we delete your Data, it may persist on back or archival media for legal, tax or regulatory purposes.

Your rights
18) You have the following rights in relation to your Data
a) Right to access – the request to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update, delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b) Right to correct – the right to have your Data rectified if it’s inaccurate or incomplete.
c) Right to erase – the right to request we delete or remove your Data from our systems.
d) Right to restrict our use of your data - the right to ‘block’ us from using your Data or limit the way which we can use it.
e) Right to data portability – the right to request we mover, copy or transfer your Data.
f) Right to object – the right to object to our use of your Data including where we use it for our legitimate Interests.
19) To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for any processing of your Data), please contact us via this email address: info@whitehartmenhenit.co.uk
20) If you are not satisfied with the way a complaint you make In relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (lCO). The ICO's contact details can be found on their website at https://ico.org.uk/.
21) It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites
22) This Website may, from time to time, provide links to other websites. We have no control over such websites and are not
responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control
23) White Hart Cottage may, from time to time, expand or reduce our business and this may involve the sale and or the transfer of
control of all or pan of White Hart Cottage. Data provided by Users will, where it is relevant to any pan of our business so transferred, be transferred along with that pan and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
24) We may also disclose Data to a prospective purchaser of our business or any pan of it.
25) In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General
26) You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this
privacy policy where we reasonably believe your rights will not be affected.
27) If any court or competent authority finds that any provision of this privacy policy (or pan of any provision) is Invalid, illegal or
unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and
enforceability of the other provisions of this privacy policy will not be affected.
28) Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
29) This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the
Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this piracy policy
30) White Hart Cottage reserves the right to change this privacy policy as we may deem necessary from time to time or as may be
required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact White Hart Cottage by email at info@whitehartmenheniot.co.uk.

IT IS HEREBY AGREED AS FOLLOWS

1. Interpretation
1.1. Except where the context requires otherwise the masculine gender includes the feminine and neuter and the singular includes the plural and visa versa and words denoting persons shall include bodies corporate, unincorporated associations and partnerships.
1.2. References to any statutory provision, authority, rule or code of practice shall be deemed to include the amended versions, replacements or successors of such.

2. The Holiday Let of the Premises and the Term
2.1. The Property Owner agrees to let the Premises to the Guest for the sole purpose of holiday accommodation.
2.2. The Holiday Let shall commence on the Start Date at 15:00hrs.
2.3. The Holiday Let shall terminate on the End Date at 10:00hrs, subject to the cancellation rights contained within Clause 5.
2.4. The Guest shall take possession of the Premises on the Start Date at the specified time and shall vacate the Premises at or before the specified time on the End Date.
2.5. The procedures for the Guest to collect keys prior to the commencement of the Holiday Let and to return them at the end of the Holiday Let shall be agreed separately between the Property Owner and Guest in writing.
2.6. Upon taking possession of the Premises, the Guest shall be provided with an inventory which details all of the Property Owner’s appliances and furnishings. The Inventory should also contain a description of the general condition of the property, and note any defects or damage which is existent at the time the Guest takes possession.
2.7. The Guest acknowledges and agrees that the Premises are let as holiday accommodation within the meaning of Schedule 1, paragraph 9 of the Housing Act 1998 (or where the Premises are in Scotland, within the meaning of Schedule 4, Paragraph 8 of the Housing (Scotland) Act 1988) and that the Guest has no security of tenure.
2.8. The Guest agrees and acknowledges that as a Holiday Let, this Agreement is an excluded Agreement for the purpose of the Protection from Eviction Act 1977.
2.9. The Guest agrees to provide contact details of all persons above the age of 18 years of age.

3. The Rental
3.1. The Guest agrees to pay the Property Owner the Rental for the Premises.
3.2. The Rental shall be paid to the Property Owner by Bank Transfer/Cheque, 28 days prior to the start date.
3.3. If The Rental is being paid to the Property Owners Agent, the Property Owners Agent will make payment on behalf of the Guest to the Property Owner.
3.4. If the Guest books through the Property Owners Agent, then the Agents Terms and Conditions overrules Sections 3 within this agreement.

4. The Deposit
4.1. The Guest agrees to deposit the amount of £150.00 (“the Deposit”) with the Property Owner as a security for damage to the property and for cancellation of this Agreement. By paying the deposit you are agreeing and accepting this contract.
4.2. The Guest shall pay the Deposit to the Property Owner at the time of booking and agreement date unless otherwise agreed in writing.
4.3. At the end of the Holiday Let and within 14 days of the return of the keys to the Property Owner, the Deposit shall be refunded to the Guest by the Property Owner if excluded from the Rental Fee; minus any deductions which may be due to the Property Owner in respect of the breach of any part of this agreement by the Guest.
4.4. If the Guest books through the Property Owners Agent, then the Agents Terms and Conditions overrules Sections 4 within this agreement.

5. Cancellation of Booking
5.1. Where the Guest cancels his booking before the date set out in Clause 3.2, the Guest will be liable to pay the Rental. If the Rental or Deposit has already been paid to the Property Owner it will be refunded in conjunction with Clause 5.4 and the Property Owner will be free to re-let the Premises.
5.2. Where the Guest fails to pay the Rental to the Property Owner by the date set out in Clause 3.2, he will be held to have cancelled his booking and terminated this agreement. The Property Owner will be free to re-let the Premises. If the property remains vacant during the rental period, the guest will be liable for the full cost.
5.3. Where the Guest wishes to cancel his booking after the date set out in Clause 3.2, he must give the Property Owner written notice.
5.4. Where the Guest cancels his booking under Clause 5.3, he will be entitled to a pro-rata refund of the Rental, depending on the date on which written notice of cancellation is received by the Property Owner, as set out below:

Date notice of cancellation received Refund entitlement
Less than 2 weeks before Start Date Property Owner retains 100% of Rental
Between 2 and 4 weeks before Start Date Property Owner retains 90% of Rental
Between 4 and 6 weeks before Start Date Property Owner retains 75% of Rental
Between 6 and 12 weeks before Start Date Property Owner retains 50% of Rental
More than 12 weeks before Start Date Property Owner retains 35% of Rental

5.5. This agreement becomes legally binding and is enforceable from the date the agreement was written, regardless if a signed copy is obtained by the Property Owner or their agent.
5.6. The Property Owner reserves the right to cancel this agreement for any reason and at any time. Notice shall be given in writing as soon as reasonably practical. If the Property Owner chooses to cancel the agreement under this Clause, the Guest shall be entitled to a full refund of the Rental and the Deposit. The Property Owner shall not be liable for any consequential loss, incidental expenditure, or loss of enjoyment which the Guest suffers as a result of cancellation.
5.7. Should the contract become frustrated, the property owner and/or their acting agent will not be liable for any liabilities.
5.8. Where monies are owed to the Property Owner, the Property Owner or their repetitive will recover monies through the County Court if the Guest fails to pay. The Guest acknowledges the Property Owner will seek to recover all costs incurred throughout the process.
5.9. If the Guest books through the Property Owners Agent, then the Agents Terms and Conditions overrules Sections 5.1, 5.2, 5.3 and 5.4 within this agreement.

6. Occupation of the Premises
6.1. The Guest’s family and/or other guests (as agreed between the Property Owner and the Guest in advance in writing) shall be entitled to occupy the Premises in addition to the Guest, limited to a maximum of 5 persons in total.
6.2. The Guest undertakes and warrants that he shall require all persons who are permitted to occupy the Premises under this section to comply with all obligations and restrictions which are imposed on the Guest under this agreement.
6.3. The Guest agrees that any damage or breach of this agreement by any person who is permitted to occupy the Premises under this section, shall be treated as damage or breach attributable to the Guest, and the Guest agrees to indemnify the Property Owner against any such breach or damage.
6.4. Any damage or breach caused by any person who is permitted to occupy the Premises under this section may be rectified by the Property Owner making an appropriate deduction from the Deposit prior to it being refunded.

7. Guest’s Obligations and Restrictions on Use of Premises
7.1. The Guest undertakes to use the Premises only for residential purposes and only for the purpose of a holiday let.
7.2. The Guest undertakes their own Travel Insurance to ensure they have adequate cover to suite their personal requirements.
7.3. The Guest undertakes their own Liability Insurance to protect their liabilities of accidental damage.
7.4. The Guest undertakes not to use the Premises for the carrying out of a trade or business, or for any unlawful, questionable or immoral purpose. Parties and events are strictly prohibited.
7.5. The Guest undertakes not to use the Premises to store any dangerous or hazardous material or substance, or any item of a flammable or explosive nature which might unreasonably increase the risk of fire or explosion, on or around the Premises and which would be considered hazardous by a responsible insurance company.
7.6. The Guest shall not sublet the Premises or assign any of his interests, rights or responsibilities under this Holiday Let without the prior written consent of the Property Owner (such consent being at the absolute discretion of the Property Owner).
7.7. The Guest shall not cause any damage to the walls, doors, windows or other fixtures fittings or contents of the Premises, and shall not use the Premises in any way which impinges on the property rights of neighbours or creates a nuisance, either to the Property Owner or others.
7.8. The Guest undertakes not to allow smoking in the Premises, or charge a vaping device without a PAT certificate
7.9. The Guest undertakes not to remove any of the furniture from its current position within the Premises.
7.10. The Guest undertakes not to disconnect or alter any electrical equipment within the Premises.
7.11. The Guest undertakes to maintain the Premises in good condition during the term of the Holiday Let. The Guest shall keep the property clean and ventilated, and in cold weather will take steps to ensure that pipes do not freeze.
7.12. The Guest undertakes to leave the Premises clean and tidy at the end of the Holiday Let, in the same condition as he found it upon taking possession.
7.13. The Guest shall be responsible for keeping drains, waste pipes, baths, sinks, and lavatories free from blockages and shall take care not to dispose of any immiscible or damaging substances such as oil and grease via the drains or waste pipes.
7.14. The Guest shall not keep any pets or any other animals on or in the Premises without the prior written consent of the Property Owner (such consent being at the absolute discretion of the Property Owner). Any pets must not be left in the property unattended, allowed on any furniture including beds, or be allowed upstairs. If no prior consent is given, the agreement will be cancelled without warning. Guests must adhere to the ‘Pet Policy’ in addition to this agreement, and agree to pay the correct pet fee.
7.15. The Guest shall permit the Property Owner or any person authorised by the Property Owner to enter the Premises at any reasonable hour for the purpose of ensuring all appliances are safe and carrying out urgent repairs to the Premises.
7.16. The Guest acknowledges not to wear outdoor shoes in the Premises.
7.17. The Guest acknowledges the carpets in the Premises are a continuation throughout, should a carpet be rendered non-repairable, an exact match would need to be sourced. Where an exact match cannot be obtained, the Guest acknowledges all carpets will need to be replaced due to the original continuation throughout the Premises.
7.18. The Guest acknowledges damaged items will be replaced on a new for old basis, and replaced items must be matched with the original set. This is to reduce additional expense and/or lead times. The Guest acknowledges, they are liable for all the Property Owners expenses in order to replace damaged parts.
7.19. The Guest undertakes to ensure the Premises is secure at all times, by ensuring windows and doors are closed when departing the Premises.
7.20. The Guest acknowledges they are not to charge any form of electric vehicle without the written consent of the Property Owner.
7.21. The Guest acknowledges they are not to place wet items on window sills, namely the kitchen.
7.22. The Guest acknowledges they are to use the coasters when placing drinks or plates on furniture.
7.23. The Guest acknowledges they will make themselves aware of the fire extinguisher and fire blanket location, and will not create or leave a naked fame in the property.
7.24. The Guest acknowledges, they are responsible for the loss of keys belonging to the Premises, and the costs associated with their replacement.
7.25. The Guest acknowledges they are responsible to remove all rubbish from the Premises, so it can be collected by the waste team. Collection is scheduled in the ‘Property Manual’. Depending on arrival/departure schedules, the Guest may need to put existing rubbish out for collection along with their own at the end of the drive.
7.26. The Guest acknowledges the house rules implemented within the ‘Property Manual’. The Property Manual will be emailed to the Guest prior to their arrival.

8. Responsibility for Security, Loss and Damage
8.1. The Property Owner shall take out appropriate and adequate buildings insurance to protect the Premises against flood, fire, subsidence, storms, malicious damage and all other usual forms of insurable risks.
8.2. The Property Owner shall take out appropriate insurance to cover any appliances which belong to him and are let with the Premises.
8.3. The Property Owner makes no guarantee as to the security of the Premises and the Guest acknowledges that where he stores any personal possessions in the Premises, which includes any vehicles which the Guest parks in any allocated parking spaces, he does so at his own risk. The Property Owner shall not be liable for any loss or damage howsoever caused to the Guest’s personal possessions, except where the loss or damage is caused by the Property Owner’s own negligence.

9. Notices
9.1. Any notices required to be made in writing under this agreement shall be made to the addresses set out below:
a) Property Owner: Mr. S. Wensley, 69 Torbay Road, Coventry, CV5 9JY
b) Guest: As outlined on Page 1

or as otherwise specified by the relevant party by notice in writing to the other party.

9.2. Written notice shall be deemed to have been duly received:
a) if delivered personally, when left at the address and for the contact referred to in this Clause; or
b) if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second Business Day after posting; or
c) if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.


10. Miscellaneous Provisions
10.1. This document constitutes the entirety of the agreement between the parties and the terms of the Holiday Let. It supersedes any prior representations which may have been made, whether orally or in writing. Any modification to this Agreement or the terms of the Holiday Let must be made in writing and signed by both the Property Owner and the Guest.
10.2. This Holiday Let shall be governed by the Law of England and Wales. In the event of any dispute between the parties it shall be referred to the jurisdiction of the English Courts only, and any action shall be heard in the Court for the area in which the property is situated.
10.3. All clauses, sub clauses and parts thereof shall be severable and shall be read and construed independently. Should any part of this agreement be found invalid this will not affect the validity or enforceability of any other provision or of this agreement as a whole.
10.4. All terms, conditions and covenants contained in this Holiday Let shall bind the parties and their heirs, legal representatives, successors to title and permitted assignees.
10.5. The failure by either party to enforce any provision of this Holiday Let shall not be deemed a waiver or limitation of that part’s right to subsequently compel and require strict compliance with every provision of this Holiday Let.
10.6. All Guests residing at the property will be equally liable under the terms of this agreement.

Welcome, and thank you choosing to stay at White Hart Cottage. We completely understand the importance of bringing your pet on holiday with you, and we welcome it. If you have a look at our beaches section, it will highlight dog friendly beaches.

To remain on the correct side of our insurance company, we ask that you strictly adhere to the following rules regarding pets. Unfortunately, these are imposed by our insurance, therefore, we need to enforce them at all times.

Section 1 – Guest Obligations
1.1 The Guest acknowledges a pet must not be left in the property on its own. The pet must be accompanied by its owner at all times.
1.2 The Guest acknowledges a pet is not be allowed upstairs in any of the bedrooms.
1.3 The Guest acknowledges a pet is not be allowed on any furniture, namely the soft leather sofas.
1.4 The Guest acknowledges all pet excrement must be cleared; safely bagged and disposed of in a suitable external bin.
1.5 The Guest acknowledges, the only pet(s) permitted into the property are dogs. All other pets are not permitted to stay, whether it be a cat, rodent, reptile, bird or insect. This applies to all support animals too; only dogs are permitted to stay.
1.6 The Guest acknowledges any known dangerous dog breeds are not permitted to stay, regardless of license status. These breeds are as follows: Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasilerio and XL Bullys.
1.7 The Guest acknowledges to pay any pet fee imposed, and payment is due with the rental fee. As of April 2023, these costs are £50 for the first pet, £25 per additional pet, up to a maximum of 2 pets.
1.8 The Guest acknowledges, the Property Owner, its Agents or Insurers will not be liable for any injury caused to a pet, including ingestion while on the Property Owners premises. The Guest acknowledges they are to seek their own insurance policy to meet their requirements should they wish to insure their pet.

Section 2 – Compliance
2.1 The Guest acknowledges, should any of the points in Section 1 not be adhered to, their stay may be terminated with immediate effect.
2.2 The Guest acknowledges, should a termination under Clause 2.1 occur, there are will be no financial liability to the Property Owner, Property Owners Agents, or any other Professional Body acting on behalf of the Property Owner.
2.3 The Guest acknowledges they are responsible for any damaged caused by a Pet, as outlined in the Holiday Let Agreement.

Thank you for taking the time to read the above, and for taking it into consideration.